TCS and PM&DC illiterates playing with doctor`s documents!

Assalamoalaikum friends! today i want to share something with you and also seek help if some one can.My RMP was prepared last Monday and PMDC told my friend to come the next day as there was one signature left in the process.The next day when my friend went there they told him that it was sent today .In fact the address was the same as in my NOC and during application for RMP ,the address didn't change but now after about a year later ,my friend`s house address has changed,still cell phone number is same.
PMDC sent it by TCS to same address and it was delivered on the same day to a person named JAMSHED,which is not known either by me or by my friend,but TCS says that they delivered my document to this person.When asked PMDC about this matter they said that there was no any consignee name and we delivered to the address given.
When the person jamshed was sought on the given address ,there is no such person as jamshed.
I am in great confusion what to do ,whom to ask ?when my friend asked PMDC that how its possible to deliver a parcel without any name,they asked him do you have authority letter?keeping in mind that my friend followed all this registration process ,fee payment etc and the postal address is also his previous house.
Please if some one has any good suggestion, most welcome to inform me so that i can get the RMP,otherwise the duplicate RMP seems another headache.Also i would like advise all to write the option BY HAND when submitting any application to PMDC as courier service in Pakistan is bullshit. ......

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These kind of blunders happen in life, don't worry bro.
Just try to get track of documents through TCS, make online complaint or send your friend to their office or call their helpline. Don't forget to get complaint ID from TCS in order to track progress of your complaint.
Also you should advertise in newspaper about the wrong delivery and failure to get that RMP as that could be used by some one to run some clinic etc on your name and you would get in trouble. I guess that needs FIR too?? I am. Not quite sure but it's same like losing your passport or official document procedure, to be safe in future from misuse of that document.
The replacement of RMP is the last resort after doing all this.
Good luck ......

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